1. Withdrawal from purchase
2. Damaged products
3. Product defects
4. Operational errors (Product does not match the order)

All merchandise returned must must be accompanied by the original packaging with all manuals and accessories and invoice

If there are signs of falling, misuse, broken seals or physical damage of any kind or if the product is not returned in its original packaging, Returns will not be accepted . Therefore, we will send the product to the respective delivery address.

All products will go through a technical analysis for verification within 3 business days after delivery to our headquarters.

Immediate exchange up to 7 days from purchase .

After 7 days , the product will be sent to the manufacturer for verification and testing . In this case, the total period for replacement of products is up to 30 days, as provided for by the code of Consumer Protection .

You Return and reshipping freight costs are always borne by the customer, except in specific situations of operational error by the store at some stage of the delivery, or damage resulting from the same.

Shipping costs will not be refunded in the following cases:

• In cases of return due to withdrawal from purchase;
• Resending due to incompatibility, default or customer omission.

Attention: All returns must be communicated by email to info@alkhemylab.com with a brief description of the reason. Products returned without this prior communication will be returned to the customer without prior consultation.

If the product is returned within 7 calendar days from the date of receipt of the merchandise, a refund of the amount paid or exchange for another product of equal value may be requested.

Refund of amounts:

Purchases made with a credit card: a refund request will be processed with the card's ADM, which may occur in up to 2 invoices following the debit.

Purchases made with Bank Deposit: credit to current account within 5 business days.

Refunds will only be made after receipt and analysis of the condition of the product(s) by our Company.

Attention: All returns must be communicated by email to info@alkhemylab.com with a brief description of the reason. Products returned without this prior communication will be returned to the customer without prior consultation.

Complaints regarding product damage will not be accepted after 48 working hours of receipt .

If the customer detects upon delivery that the product has:

• Open or damaged packaging;
• Damaged product;
• Product does not match the order;
• Lack of seal;

The customer must refuse delivery immediately and contact us. If they still receive the product, they must contact our customer service team at info@alkhemylab.com within 72 business hours.

The exchange will only be made after receipt and analysis of the conditions of the returned product(s). If any discrepancy is found, such as lack of damage, signs of misuse or absence of manual/accessories, the AlkhemyLab Store is exempt from accepting the return and making the exchange, and may resend the product without prior consultation. Therefore, for the customer's greater security, instruct them to check whether the product was damaged during shipping upon delivery.

Attention: All returns must be communicated by email to info@alkhemylab.com with a brief description of the reason for the return. Products returned without this prior communication will be returned to the customer without prior consultation.

Problems related to Defects or Damages, detected up to seven days after receipt of the merchandise, will be resolved directly with your AlkhemyLab Store.

However, returned products will undergo a technical analysis and, in the event of discrepancies, will be returned to the original address. Discrepancies may include:

• failure to detect the defect;
• the indication of misuse;
• the product returned without all the accessories that make it up.

Problems related to Defects or Damages, detected after seven days from the date of receipt, will be resolved within the following period:

Replacement of products and/or packaging components carried out within 30 (thirty) calendar days after receipt of the merchandise, as provided for by Consumer Protection Code .

If the customer receives a product different from the one purchased, he/she must contact us via email info@alkhemylab.com or online support, reporting the incident within 48 hours of receiving the product, so that the replacement with the correct product can be arranged.